Is your storage rate increase normal? What to check first
A bigger storage bill is not always a rate increase. Before you act, check what changed, ask your facility to explain in writing, and compare similar storages within about 3 miles. Cut My Storage does this for you by email, free for renters.
What can make a storage bill go up
Your bill may go up because of a rate increase, a promo ending, a fee, a protection plan, or a statement that covers more than one month. Each of these looks different on your statement. Checking which one applies is the first step before you reply.
How to read your notice and rental agreement
Look for the new monthly rate, when it applies, and whether any fees changed. Then compare the notice with your rental agreement and your recent statements. If something doesn't add up, ask your facility to explain each charge. Fee details: Self storage fees explained.
Rate increase vs promo ending
A promo ending usually returns you to the regular rate in your terms, while a rate increase notice is a separate change. Your agreement and statement can help you tell which one you are seeing. More here: Self storage promo expired.
What to do next: ask in writing, then compare
Ask your facility by email to explain the charge and review the rate, so the answer is in writing. Then compare written quotes from similar storages within about 3 miles. For the overview, see Self storage rate increase. Need help wording your reply? See Storage facility raised your rent?
How Cut My Storage helps (free for renters)
We email your current facility and similar storages within about 3 miles on your behalf, asking for written rates. We send you what we receive, and you decide what to do next. It's free for renters, and we work by email only.
Related guides: How to negotiate self-storage rates · Self-storage rate increase guide
Frequently asked questions
How will I know if my rate is changing?
Your rental agreement usually explains how changes are communicated. If it's unclear, ask your facility in writing.
Is there anything that limits a rate increase?
Your rental agreement is the best place to see what applies to you. We can't give legal advice, so ask your facility in writing if something is unclear.
Why is my bill higher than my monthly rate?
Your statement may include fees, a protection plan, or more than one month. Compare each line with your rental agreement and ask your facility to explain any charge.
Is Cut My Storage free for renters?
Yes. Cut My Storage is free for renters. We email facilities on your behalf and send you the written rates we receive.