Storage facility raised your rent? How to reply to the notice in writing
A rate increase notice does not have to be the final word. You can reply in writing, ask your facility to review the new rate, and compare written quotes from similar storages nearby. Cut My Storage does this for you by email, free for renters.
Start with your notice and your agreement
Look at the new monthly rate, when it applies, and whether any fees are changing too. Your rental agreement usually explains how rate changes are communicated. For more on why rates may change, see Self storage rate increase.
Reply to your facility in writing
A short email gives you a clear record of what you asked and what your facility said. Mention your unit and how long you have rented, and ask whether they can review the new rate. Keep it polite and specific, and ask for the answer in writing.
Email template to your facility
You can copy and adjust this message. Fill in the brackets with your own details.
Subject: Rate review request, unit [unit number] Hello, I rent unit [unit number] at [facility name]. I received a notice that my monthly rate will change to [new rate]. I have rented here for [how long]. Could you review this rate and let me know what you can offer going forward? Please include any fees that apply. I would appreciate your reply in writing in this email thread. Thank you, [your name]
Compare similar storages within about 3 miles
Written quotes from similar storages within about 3 miles can show whether your new rate is competitive. Compare the all-in price: the monthly rate, any required fees, and what the rate becomes after any promo. Then choose the better reduction, at your current facility or nearby. For the full step-by-step, read How to negotiate self storage rates.
If your increase came after a promo ended
Intro pricing often changes to a regular rate once the promo period ends. If that sounds like your bill, you can ask for a review and compare nearby options. Did your intro promo just end? See Self storage promo expired.
Check fees, not just the rate
Your facility may also charge fees that change your real monthly cost, such as an admin fee, a lock, or a protection plan. It helps to ask which ones apply before you compare. Read Self storage fees explained.
Let Cut My Storage reply for you
Cut My Storage emails your current facility and similar storages within about 3 miles on your behalf, asking for written rates. We send you what we receive, and you decide what to do next. It's free for renters, and we work by email only.
Frequently asked questions
Can I ask my facility to reconsider a rate increase?
Yes, you can ask. Some facilities may adjust the rate and others will not. Ask by email so the answer is in writing.
What should I include in my reply?
Your unit number, your facility name, the new rate from the notice, how long you have rented, and a clear request for a rate review in writing.
Should I reply by email or another way?
Email gives you a written record of what you asked and what your facility said, which makes it easier to compare offers.
What if my facility says no?
That is their choice. You can still compare written quotes from similar storages within about 3 miles and decide what works best for you.
Does Cut My Storage charge renters?
No. Cut My Storage is free for renters. We email facilities on your behalf and send you the written rates we receive.